How Can We Help?

Our support team is here 24/7 to help you with any questions or issues you may have.

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System Status

Check the status of our services

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Knowledge Base

Find answers to common questions

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Response Times

Critical Issues: Within 1 hour

General Support: Within 4 hours

Sales Questions: Within 2 hours

Support Hours

Technical Support: 24/7

Sales Support: 9 AM - 6 PM EST

Billing Support: 9 AM - 5 PM EST

Frequently Asked Questions

You can access your control panel through your client area. Log in to your account and navigate to "Services" to find your control panel links and credentials.

You can reset your password by clicking "Forgot Password" on the login page. Enter your email address and we'll send you a secure reset link.

We accept all major credit cards (Visa, MasterCard, American Express) through our secure Stripe payment processor. All payments are processed in CAD.

Most services are activated automatically within 5-10 minutes after payment confirmation. You'll receive an email with your service details once activation is complete.