Privacy Policy

We use the information we collect to:

• Provide, maintain, and improve our hosting services
• Process payments and manage your account
• Send service notifications and security alerts
• Provide customer support and respond to inquiries
• Detect and prevent fraud or security issues
• Comply with legal obligations and enforce our terms

We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:

• Service Providers: Third-party vendors who help us operate our services (payment processors, hosting providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure password hashing (Argon2id)
• Regular security audits and monitoring
• Access controls and authentication systems
• Data backup and recovery procedures

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities

To exercise these rights, contact us at sales@hero-servers.com

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Until account deletion plus 7 years for tax records
• Payment data: As required by payment processors and tax law
• Support communications: 3 years after resolution
• Usage logs: 12 months for security and performance analysis

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about our use of cookies.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us: