Getting Support

Creating a Support Ticket

1. Login to your client area
2. Navigate to "Support" → "Submit Ticket"
3. Choose the appropriate department
4. Provide a clear subject line
5. Describe your issue in detail
6. Attach relevant files if needed

Response Times

• Critical Issues - Within 1 hour
• General Support - Within 4 hours
• Sales Questions - Within 2 hours

What to Include

• Your service details
• Error messages (exact text)
• Steps to reproduce the issue
• Screenshots if applicable

Emergency Contact

For critical service outages, use the "Critical" priority level when creating your ticket.